Trossachs Holiday Park - Booking Conditions
 
      Booking Conditions  

SELF CATERING ACCOMMODATION

1.1 Deposit: A non-refundable deposit is payable together with the appropriate
holiday cancellation charge for each accommodation unit reserved.
1.2 Balance is payable six full weeks before the commencement date of holiday. The
balance will be automatically deducted from the credit/debit card provided on
booking. Customers paying by cheque must ensure their balance is with us six
weeks before the commencement date of holiday. No reminders will be sent and
we reserve the right to cancel the holiday without refund of your deposit if your
balance is not paid six weeks before the commencement of the holiday.
1.3 Late bookings made within the 6 weeks before commencement of holiday must
be paid in full.
1.4 An accepted booking is a contract and in the event of cancellation or customers’
failure to arrive within 24hrs of the holiday commencement date no monies will
be refunded unless covered by Trossachs Holiday Park Cancellation Scheme.
1.5 If the accommodation is not claimed and occupied within 24 hours of the due
time of arrival (unless by special arrangement) any right to the accommodation
may be forfeited.
1.6 Holiday accommodation may not be claimed before 3pm on the day booked and
must be vacated by 10am on the day of departure.
1.7 Before occupying the accommodation, the hirer should satisfy himself that the
accommodation is in good condition, and that the equipment in the inventory
is complete. By occupying the accommodation the hirer accepts responsibility
for the unit and its equipment throughout the period of hire. Any damage or
shortage found subsequently will be charged for.
1.8 Cleanliness - we trust that you would wish to leave the accommodation as you
found it upon arrival, in a clean and tidy condition. However a cleaning charge
of £45 will be deducted from your debit/credit card should the accommodation
be left in a poor condition.
1.9 The hirer is prohibited from sub-letting the accommodation or to permit
any person other than those named on the booking form to occupy the
accommodation.
1.10 The proprietors reserve the right to provide a different type of accommodation
with the same or greater number of beds.
1.11 Alterations, adjustments and amendment may be made over the telephone but
must be supported in writing within 3 days. A charge of £3 is made for each
alteration and amendment to the original booking and any such alterations and
amendments are not confirmed until Trossachs Holiday Park are in receipt of
this charge.
1.12 Cancellation must be made in writing and a copy of your booking confirmation
must accompany any cancellation. The proprietors will make every effort to relet
the accommodation for the period in question. If the proprietors are unable to
relet the accommodation the balance will remain due and will be automatically
deducted from you credit/debit card supplied with your booking. No refunds
can be made for cancellations unless the accommodation has been relet or you
are covered by our Holiday Cancellation Scheme.
1.13 The proprietors reserve the right to refuse a reservation without explanation.
1.14 Inspection: In order to ensure safety and quality standards the proprietors
or their representatives reserve the right to enter the accommodation at any
reasonable time (even in the absence of the occupants).
1.15 Pets are permitted in selected units - pets must be entered on booking form.
Dogs must be kept on a short lead and exercised in the ‘dog walk area’ or outside
the Park. Only one dog allowed. Dogs must not be left unattended in caravan,
vehicle or at any time. Dog owners are requested to bring a basket/bedding and
keep the pet off the seating and beds in the caravan. Owners must clean up after
their dog.
1.16 All accommodation is strictly No Smoking.



TOURING CARAVANS AND TENTS

2.1 Deposit: A non-refundable deposit is payable together with the appropriate
holiday cancellation charge.
2.2 Balance is payable six full weeks before the commencement date of holiday. The
balance will be automatically deducted from the credit/debit card provided on
booking. Customers paying by cheque must ensure their balance is with us six
weeks before the commencement date of holiday. No reminders will be sent and
we reserve the right to cancel the holiday without refund of your deposit if your
balance is not paid six weeks before the commencement of the holiday.
2.3 Late bookings made within the 6 weeks before commencement of holiday must
be paid in full.
2.4 An accepted booking is a contract and in the event of cancellation or customers’
failure to arrive within 24hrs of the holiday commencement date no monies will
be refunded unless covered by Trossachs Holiday Park Cancellation Scheme.
2.5 Arrival: Touring pitches are available from 12 noon on day of arrival. If for
any reason you fail to arrive on the date you have booked and if you have not
contacted the Park with a reason for delay the pitch may be relet from 9am the
next day.
2.6 Pitches must be vacated by 11.30am on the morning of departure. It may be
possible to stay longer but this cannot be guaranteed and must be authorised at
reception.
2.7 The proprietors reserve the right to refuse a reservation or to expel a visitor for
conduct that is detrimental to the well-being or comfort of other Park Visitors.
2.8 Washing lines are not permitted. There is a launderette available for use.
2.9 We prefer awning ground sheets not to be used, but if you require to use one it
must be lifted daily without exception.
2.10 Tents may be asked to move pitch if staying more than 7 days to avoid damage
to the grass.
2.11 The proprietors reserve the right to refuse a reservation without explanation.



Phone and book now ! :
Tel: 0800 197 1192

 

 
 

Kids Corner : Did You Know?
The grey squirrel is a pretty, appealing and entertaining little animal, It is very bold and soon learns to take food from bird tables and chew through baskets of peanuts.
In the woodland around Trossachs holiday Park you will see many of these !

Last Updated: January, 2013